Question 1

What's included in my membership?

Accepted Answer

Your Office.101 membership includes 24/7 access to your dedicated workspace, high-speed internet, secure building entry, and regular cleaning of shared spaces. You also get access to our meeting rooms and full use of our shared kitchen and lounge. Best of all, all standard utilities are completely covered in your membership fee!

Question 2

How does building access work?

Accepted Answer

Our core operating hours are 7:30am to 5:15pm, Monday to Friday, but Office.101 members enjoy secure 24/7 building access. Each office also has its own secure entry method. You will receive your building access details as part of your onboarding process, and if you ever experience any access issues at any time, just contact the Office.101 team so we can help restore your access right away!

Question 3

What's the minimum contract length?

Accepted Answer

Office.101 offers highly flexible membership terms! We provide both fixed-term and monthly rolling options depending on your needs. The exact minimum term depends on your office, desk, or agreement type - the team will confirm this with you before you join.

Question 4

How do I get started?

Accepted Answer

Submit an enquiry through our website or book a tour! The Office.101 team will show you around, discuss your needs, and help you choose the right office, desk, or workspace. Once you've found the perfect fit, we’ll send over your Membership Agreement to sign, get you set up on our system, and welcome you in for onboarding.

Question 5

Is parking available?

Accepted Answer

Office.101 has on-site car parks that can be allocated to you depending on your setup. If one is available, you can add an assigned park to your agreement for an additional monthly fee. There is also street parking available nearby.

Question 6

What kitchen facilities are available?

Accepted Answer

Our shared kitchen is fully equipped with everyday facilities for you to use and enjoy. It’s a community space, so we just ask that you label your food and promptly clear away your dishes and rubbish so the space stays clean and welcoming for everyone.

Question 7

How do I book a meeting room?

Accepted Answer

Meeting rooms can be booked through the member portal. Select the date, time, and room, then submit the booking. Meeting rooms operate on a first-booked, first-served basis.

Question 8

Is there printing available?

Accepted Answer

If printing is available for your membership, the Office.101 team will provide the current process during onboarding.

Question 9

When am I charged?

Accepted Answer

Office.101 memberships are invoiced in advance and due on the first business day of the month. The Office.101 team will confirm your exact billing setup during onboarding.

Question 10

What payment methods are accepted?

Accepted Answer

Payments are made via bank transfer. Our team will provide the account information and confirm all your billing details during your onboarding or booking setup.

Question 11

What if I have a billing question?

Accepted Answer

Contact the Office.101 team at info@office101.co.nz or call 021 245 3417. You can also view relevant billing information in the member portal where enabled.

Question 12

How do I book Studio.101?

Accepted Answer

You can book Studio.101 through our website booking form or by contacting Office.101 directly. The team will confirm availability and next steps.

Question 13

What's included in a Studio.101 booking?

Accepted Answer

Studio.101 bookings include full access to the space and all available presentation facilities, including a large TV, whiteboard, desks, and chairs. We can easily set up the room in the layout of your choice to perfectly suit your meeting, presentation, or workshop. Your booking also includes high-speed Wi-Fi for you and all of your guests, alongside access to our shared kitchen and lounge facilities. Additionally, on-site car parking options may be available for your booking. Please ask our team about parking details and availability.

Question 14

What is the Studio.101 cancellation policy?

Accepted Answer

Cancellation terms depend on your specific booking type and timing. Changes or cancellations made well in advance may be eligible for a refund or rescheduling, while late changes may incur a fee. Please contact the Office.101 team as soon as possible to discuss your options.

Help & FAQ

Getting Started

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